Home Department 
THE NEW CITIZEN CHARTER AND ROBUST GRIEVANCE REDRESSAL SYSTEM
Name of Department - HOME DEPARTMENT
Address - 5thLEVEL, C-WING, DELHI SECRETARIAT
Contact No Ph. 011-23392042/Fax23392622
| S. No. | Services Provided by the Department | List of Activities that Deptt. interface with Citizens (Direct/Indirect) | Types of Common Grievance | Time limit for resolution of Grievance/Service | Designation of the officer responsible |
|---|---|---|---|---|---|
| 1. | Home-I Branch | 1. Providing Prosecution Sanction against Delhi Police officials up to the rank of Inspector u/s 197 of Cr. PC and 140 of Delhi Police Act. | NA | NA | NA |
| 2. | HOME-II Branch (Grant of License under PSAR (A) 2005 and DPSA (R), 2009) |
1. Grant of License to the security agency. 2. Grant of License to the security training institute. 3. Renewal of License. |
Delay in submission of police verification reports from licensing unit of Delhi police and police authorities of states other than Delhi | As per PSAR Act-2005, 60 Days subject to fulfilment of all the formalities/scrutiny of documents and receipt of police verification reports | Controlling Authority/ Additional Secretary(Home) |
| 3. | Home-III Branch/ Home Passport |
1.Extension of long term visa to Pakistani Nationals 2. Issuance of No obligation to return to India certificate to persons desirous to settle in USA. 3. Issuance of prosecution sanction under Section 15 of Passports Act. 4. Processing of Citizenship cases. 5. Issuance of No Objection to return to India to Tibetans. 6. Monitoring of deportation of illegal Bangladeshis. 7. Processing of Sikh/Sahejadhari jatha to visit holy Gurudwara in Pakistan |
NA | NA | NA |
| 4. | Home General/Press | NA | NA | NA | NA |